Obtaining an ATOL is a tricky process, particularly when you're a global business in unfamiliar territory. Even if you do happen to be Trip.com, one of the largest OTAs in the world.
Trip.com’s goal was very simple: they wanted an ATOL to enable them to expand sales in the UK.
Unfortunately, as a new entity in the UK market, it was hard to open doors, and Trip.com found it challenging to decipher the CAA’s official guidance or follow the nuances of the UK regulatory framework. Nor could they get through to the right people at the CAA to ensure they were applying for the correct licence.
It soon became apparent that they would benefit from the help of a specialist to cut through the complexity, streamline the application process and avoid further delay.
Drawing on our years of ATOL experience and acting as an extension of the Trip.com team, we led the ATOL application process. We advised the Trip.com management teams in the UK and Shanghai on their obligations and requirements. We prepared the necessary application support documents, negotiated offer terms with the regulator and helped to arrange suitable security.
Trip.com gained its ATOL licence and completed a successful launch of ATOL licenced sales in the UK market.
"We asked TTC to help us secure an ATOL to launch Trip.com in the UK market. Simon and the team have been fundamental in getting the licence approved. Working with them is like having an extended team member we can call on at any time."
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